UK and Channel Islands
All orders will be shipped via Royal Mail Tracked or Amazon Logistics. Standard Tracked Delivery: Free on all orders (2-3 working days)
Premium Tracked Delivery £2.99 (1-2 working days, If ordered before 12pm) Orders placed on this website are fulfilled by:
WP Ltd. on behalf of Thea
10 Meer End
1) Placing An Order
By placing an order for products via the Store, you are making an agreement to purchase goods. Please check your order prior to completing the checkout process. Upon receipt of your order and acceptance of your order by us, we will email you an order confirmation including details of the products you have ordered. If we are unable to process your order for any reason, we will advise you as soon as possible. We may be unable to accept your order in the following cases:
- If we are unable to gain authorisation for your payment;
- If the product cannot be shipped to your destination, due to applicable law, rule or regulation;
- If there are errors in pricing or description of products; 1.4. If products are unavailable or out of stock.
Once your order has been processed and accepted by us, we will then issue your dispatch confirmation.
You may cancel your order and receive a refund for any reason through “My Account” on the Site, or by notifying us by email or by phone up to fourteen (14) days after you receive, or your selected designee receives your products.
2) Order Cancellations
If your order has been dispatched, you will be required to return the order to us and you will be responsible for the cost of return. We suggest the use of a secure delivery method that requires a signature upon receipt and provides you with a proof of posting in order to receive a refund. You must notify us that you are returning the products to us.
The right to cancel and obtain refunds does not apply in the case of: i) products that cannot be returned or resold for health and hygiene reasons due to it being opened, unwrapped, unsealed or used. In addition, WP Ltd. reserves the right to deduct a reasonable amount from the refund depending on the extent that you have diminished the value of that product as a result of your handling the product more than was necessary or unreasonably.
Upon receipt of the returned products a refund, including the basic delivery charge of delivering the goods to you via the Standard Delivery method, will be credited within fourteen (14) days of our receipt of the returned products to us or of proof of return. If you elected the Premium Delivery method, we will refund you an amount up to the cost of the Standard Delivery method. We will refund you using the same means of payment as you used for the purchase via the Store, unless you explicitly request and/or agree otherwise.
You have a statutory duty to take reasonable care of products whilst held in your possession and until such time as returned products are received by us. Please ensure that any products being returned are packaged appropriately.
3) Faulty Products And Returns
We take care to select and package your products to ensure they arrive in good condition. If your product arrives in poor condition or is defective in any way, please contact us directly and we will advise the returns procedure.
If, when they are supplied, the products do not meet the requirements specified (namely, are not of satisfactory quality, are not fit for purpose and do not materially match their description on the Store), or are defective in any way, there is a short period during which you are entitled to reject them. This short-term right to reject products lasts for thirty (30) days from the date of delivery. We would appreciate photographic proof of the defective product in order to improve our processes. You are responsible for ensuring the product is safely returned to us and we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. Please forward a copy of the receipt and we will be pleased to refund the cost of postage. Upon receiving photographs or receipt of the return of product that is defective or in poor condition, we will either: (i) issue a full refund of the order, including a refund of the delivery charges for sending the products to you and the cost incurred by you in returning the products to us; or (ii) send out a replacement. This does not affect your statutory rights.
For all other returns (except where the item is faulty or defective, as above mentioned), we cannot accept returns of any healthcare items due to hygiene reasons.
In order for us to deal with your return efficiently please enclose your full contact details and advise us whether you require a replacement, refund or an exchange. This does not affect your statutory rights. Return parcels should be addressed to WP (THEA STORE RETURN), Unit 10 Meer End, Leicester, LE4 3EH, United Kingdom.
4) Damaged Products
Before signing to accept your delivery, we strongly recommend that you check your order as you will be signing to confirm that all the products are in good condition. If the products arrive damaged, you must notify us by email within an appropriate time giving complete details of the situation.
Please note: even if the loss or damage is noted on the delivery/consignment note or electronic device, you will still need to notify us and keep the products and the packaging available for inspection by the courier. Failure to notify us within the specified time may invalidate your claim to return the products and receive a refund.