Refund policy

3) Faulty Products And Returns

We take care to select and package your products to ensure they arrive in good condition. If your product arrives in poor condition or is defective in any way, please contact us directly and we will advise the returns procedure.

If, when they are supplied, the products do not meet the requirements specified (namely, are not of satisfactory quality, are not fit for purpose and do not materially match their description on the Store), or are defective in any way, there is a short period during which you are entitled to reject them. This short-term right to reject products lasts for thirty (30) days from the date of delivery. We would appreciate photographic proof of the defective product in order to improve our processes. You are responsible for ensuring the product is safely returned to us and we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. Please forward a copy of the receipt and we will be pleased to refund the cost of postage. Upon receiving photographs or receipt of the return of product that is defective or in poor condition, we will either: (i) issue a full refund of the order, including a refund of the delivery charges for sending the products to you and the cost incurred by you in returning the products to us; or (ii) send out a replacement. This does not affect your statutory rights.

For all other returns (except where the item is faulty or defective, as above mentioned), we cannot accept returns of any healthcare items due to hygiene reasons.

In order for us to deal with your return efficiently please enclose your full contact details and advise us whether you require a replacement, refund or an exchange. This does not affect your statutory rights. Return parcels should be addressed to WP (THEA STORE RETURN), Unit 12 Meer End, Leicester, LE4 3EH, United Kingdom.